Privacy policy
At Maveno Hub, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or shop on www.mavenohub.com. The site is operated by Maveno Hub, a sole proprietorship based in India.
1. Information We Collect
We may collect the following information when you shop, contact us, or browse our website:
Personal Details:
Name, email, phone number, and shipping or billing address.
Payment Details:
UPI, card information, or other payment data (processed securely through our payment gateway partners).
Device Details:
IP address, browser type, time zone, cookies, and browsing patterns.
Order Details:
Products ordered, price, delivery updates, and return requests.
Marketing Preferences:
Your newsletter choices and interactions with our messages or ads.
We collect this information directly from you or automatically as you browse our website.
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide order updates and customer support
• Improve site performance and product offerings
• Send marketing updates only if you have opted in
• Check orders for fraudulent activity
• Meet legal and tax requirements
3. Sharing Your Information
We share your data only when required for essential services or legal reasons. These include:
• Shopify (store hosting and data storage)
• Courier partners such as Delhivery, Bluedart, and Ecom Express
• Payment gateways including Razorpay, PayU, and Cashfree
• Third-party services for analytics and email updates
• Government or legal authorities when required
We do not sell or rent your personal data.
4. Data Storage and Retention
Your information is stored securely through Shopify’s systems. We keep your data only for as long as it is required for order handling, legal purposes, customer service, and fraud checks.
5. Cookies and Tracking Tools
We use cookies to improve your browsing experience and show relevant ads. You may control or disable cookies through your browser settings.
Types of cookies we use:
• Essential cookies for checkout and login
• Analytics cookies for traffic insights
• Marketing cookies for ad relevance
6. Your Rights (India Residents)
You may:
• Request access to your personal data
• Update incorrect or incomplete details
• Withdraw consent for marketing
• Ask for deletion of your data (subject to legal limits)
To exercise these rights, email us at mavenohub@gmail.com.
7. Data Security
We follow standard security practices, including encryption and restricted access, to protect your data. While we take all reasonable steps, no online system is fully risk-free.
8. Children’s Privacy
Our website is not intended for individuals below 18 years of age. If we learn that we have collected information from a minor, we will remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.
10. Contact Us
For questions or concerns about your personal data, you can contact us at:
Maveno Hub
Email: mavenohub@gmail.com
Phone: 8726084576
Address: A/89/3, Mohan Baba Nagar, Tajpur Pahari, Badarpur, New Delhi, Delhi 110044